Flyslide works best on:

- Google Chrome (recommended)

- Mozilla Firefox

- Safari

- Microsoft Edge

Mobile Devices

- iOS Safari

- Android Chrome

- Any modern mobile browser

Recommended Settings

- Enable JavaScript

- Allow cookies

- Disable ad blockers on flyslide.com

- Keep browser updated

If you need additional help:

- Email: support@flyslide.com

- Response time: Within 24 hours (faster for paid plans)

- Include your account email and event details

Enterprise Support

Enterprise customers receive priority support:

- Dedicated account manager

- Faster response times

- Phone support available

- Insufficient funds

- Card declined

- Invalid card details

Solutions:

1. Check your card details

2. Ensure sufficient balance

3. Try a different payment method

4. Contact your bank if issues persist

Possible causes:

- WebSocket connection lost

- Network issues

- Browser compatibility

Solutions:

1. Refresh the page

2. Check your internet connection

3. Try a different browser (Chrome recommended)

4. Disable browser extensions that might block connections

- Poll is not activated

- "Show Results" is disabled

- No responses yet

Solutions:

1. Activate the poll first

2. Click "Show Results" to reveal them

3. Wait for attendees to submit responses

4. Refresh the page

- Event is in "Draft" status (not started)

- Event has ended

- Wrong event code

Solutions:

1. Make sure your event is "Active"

2. Verify the event code is correct

3. Share the direct join link instead

4. Check if the event was accidentally ended

- You've reached your monthly event limit

- Your account needs verification

- Browser issues

Solutions:

1. Check your plan limits in Settings

2. Upgrade your plan for more events

3. Try a different browser

4. Clear your browser cache

QR codes make it easy for attendees to join:

1. Open your event

2. Click "Share" or the QR icon

3. Display the code on screen

4. Attendees scan with their phone camera

5. They're taken directly to your event

QR Code in Present Mode

The join QR code automatically appears in Present Mode, making it easy for latecomers to join during your session.

Download all event data as a spreadsheet:

1. Open your event or go to Analytics

2. Click "Export" or "Download CSV"

3. Choose what to export:

- Poll responses

- Q&A questions

- Participant data

4. Open in Excel, Google Sheets, or any spreadsheet app

Export Contents

- Participant names and IDs

- All poll responses with timestamps

- Q&A questions with upvote counts

- Event metadata

Add audio cues to your events:

1. Go to event settings

2. Enable "Sound Effects"

3. Sounds play when:

- Polls are activated

- Responses are submitted

- Questions are asked

4. Attendees hear sounds on their devices

Pre-made poll templates help you create polls quickly:

1. Click "Add Poll" in your event

2. Select "Use Template"

3. Browse categories (Icebreakers, Feedback, etc.)

4. Click a template to use it

5. Customize the question if needed

6. Save and activate

Template Categories

- Icebreakers - Fun questions to warm up audiences

- Feedback - Gather opinions and ratings

- Education - Quiz and learning activities

- Business...

- Instant updates - See poll results as they come in

- Live Q&A - Questions appear immediately

- Smooth experience - No page refreshes needed

- Mobile-friendly - Works on phones and tablets

Connection Issues

If you experience connection problems:

- Check your internet connection

- Refresh the page

- Re-enter the event code if needed

- Results will sync when reconnected

1. Go to the Q&A section of the event

2. Type your question in the text box

3. Click "Submit" or press Enter

4. Your question appears in the list

5. Other attendees can upvote your question

Upvoting Questions

- Click the upvote arrow on any question

- Most upvoted questions rise to the top

- This helps hosts prioritize popular questions

- You can...

When a poll is active:

1. The poll question appears on your screen

2. Select your answer or enter your response

3. Click "Submit" to record your vote

4. See results if the host enables them

Poll Types You'll See

- Multiple Choice - Tap one option

- Word Cloud - Type a word or short phrase

- Rating - Select 1-5 stars

- Open Text -...

1. Go to flyslide.com/join

2. Enter the 8-character event code

3. Enter your name (optional for some events)

4. Click "Join Event"

5. Start participating in polls and Q&A

Alternative Ways to Join

- QR Code - Scan the code displayed by the host

- Direct Link - Click a link shared by the host

- From Homepage - Enter the...

Create an organization to manage multiple team members:

1. Go to Settings > Team

2. Click "Create Organization"

3. Name your organization

4. Invite team members

Team Roles

- Admin - Full access, can manage team and settings

- Editor - Create and manage events

- Viewer - View events and analytics only

Inviting Team Members

1. Go to Team Management

2. Click "Invite Member"

3. Enter their email address

4. Select...

1. Go to "Analytics" from your dashboard

2. View overall performance metrics

3. See event-by-event breakdowns

4. Analyze trends over time

Available Metrics

- Total Events - Number of events created

- Total Participants - Unique attendees across events

- Response Rate - Average poll participation

- Total Questions - Q&A submissions

- Engagement Score - Overall engagement metric

- Activity Trends - Participation over time

Exporting Data

1. Select...

Present Mode is a full-screen display designed for projection during live events. It shows:

- Current active poll with live results

- Q&A with submitted questions

- Join QR code for easy participation

- Professional, branded appearance

Using Present Mode

1. Open your active event

2. Click "Present" or the presentation icon

3. Share your screen or connect to a projector

4. Toggle between Poll view...

1. Event Code - Share the 8-character code verbally or on slides

2. Direct Link - Copy and share the join URL

3. QR Code - Display for easy mobile scanning

4. Email - Send an invitation with event details

Sharing Best Practices

- Display the QR code on your presentation slides

- Announce the code at the start of your session

- Include the...

1. Open your event settings

2. Go to the "Branding" section

3. Upload your logo (recommended: 512x512px)

4. Choose your primary and accent colors

5. Select a theme (Light, Dark, or Auto)

6. Preview changes in real-time

7. Save your settings

Branding Elements

- Logo - Displayed in event header and QR codes

- Primary Color - Buttons and key UI elements

- Accent Color - Highlights and...

Q&A is enabled by default for all events. Attendees can submit questions, and other attendees can upvote questions they find interesting.

Moderating Questions

With Essential plan or higher:

1. View all submitted questions in the Q&A panel

2. Click to answer, pin, or hide questions

3. Pinned questions appear at the top

4. Hidden questions are removed from attendee view

5. Mark questions as answered when...

1. Multiple Choice - Attendees select one option from a list

2. Word Cloud - Collect text responses displayed as a visual cloud

3. Rating - 1-5 star rating scale

4. Open Text - Free-form text responses

5. Quiz - Timed questions with correct answers

6. Survey - Multi-question polls

7. Ranking - Order items by preference

Creating a Poll

1. Open your event in the...

1. Log in to your dashboard

2. Click the "+" or "Create Event" button

3. Enter your event title (e.g., "Team Quarterly Meeting")

4. Optionally add your host name

5. Click "Create"

6. Your event is created in "Draft" status

Event Status Types

- Draft - Event is being prepared, not yet live

- Active - Event is live, attendees can join

- Ended...

We accept payments through Stripe:

- Credit cards (Visa, Mastercard, American Express)

- Debit cards

- UPI (for India)

- Net banking (select banks)

Billing Cycle

- Plans are billed monthly/yearly

- Payments are processed automatically

- You'll receive email receipts for each payment

- Cancel anytime, effective at the end of your billing period

Viewing Usage

1. Go to Settings > Billing

2. View your current plan details

3. See events...

1. Go to Settings > Billing

2. Click "Redeem Coupon" or "Apply Coupon Code"

3. Enter your coupon code exactly as provided

4. Click "Apply"

5. If valid, your plan will be upgraded

Coupon Errors

- "Invalid code" - Check spelling and try again

- "Coupon expired" - The code is no longer valid

- "Usage limit reached" - The coupon has been fully...